---
title: "7.3 out of 10: the importance of automation among IT administrators is growing rapidly — ZEBR.ai"
description: "A ZEBRA SYSTEMS survey shows that organizations see the automation of IT activities as a tool for faster incident response and more productive work by their IT administrators"
url: "https://zebr.ai/en/blog/7-3-out-of-10-the-importance-of-automation-among-it-administrators-is-growing-rapidly"
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language: "en"
published: "2023-10-25T10:38:15+00:00"
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[Home](https://zebr.ai/en/) [Blog](https://zebr.ai/en/blog) 7.3 out of 10: the importance of automation among IT administrators is growing rapidly

# 7.3 out of 10: the importance of automation among IT administrators is growing rapidly

[automation](https://zebr.ai/en/blog?tag=automation) [MSP](https://zebr.ai/en/blog?tag=msp) [N-able](https://zebr.ai/en/blog?tag=n-able) [news](https://zebr.ai/en/blog?tag=news) [patch management](https://zebr.ai/en/blog?tag=patch-management) [productivity](https://zebr.ai/en/blog?tag=productivity)

A ZEBRA SYSTEMS survey shows that organizations see the automation of IT activities as a tool for faster incident response and more productive work by their IT administrators

25/10/2023 · 2 min read · ZEBR.ai editorial team

*A ZEBRA SYSTEMS survey shows that organizations see the automation of IT activities as a tool for faster incident response and more productive work by their IT administrators*

**PRAGUE, 25 October 2023** – [**ZEBRA SYSTEMS**](http://www.zebra.cz/), a distributor of [**N-able**](http://www.n-able.com/) solutions on the Czech and Slovak markets, announced that according to its survey of customers and partners at this year's **Zebra Cyber Roadshow 2023** conference, the importance of automating IT activities is growing rapidly: respondents rated its importance at an average of **7.3 on a 10-point scale**. Among specific activities, IT administrators see the greatest potential for automation in patch management.

Most organizations and MSP providers today need to handle an ever-expanding range of tasks, both to ensure their own or their customers' IT security and to meet current or future legal requirements. They primarily see automation as a means of freeing up the capacity of their IT administrators and increasing their ability to respond quickly to incidents and resolve serious cases – at the expense of routine activities.

The most interesting findings from the survey:

- The average importance rating for automation reached 7.3 out of 10. While 53% of respondents selected 8–10 points (most important), only 4% selected 1–3 points (least important).
- Of the most common activities, IT administrators would most need to automate patch management (60%), responses to alerts (51%) and basic system maintenance (48%).
- Respondents expect automation to deliver faster incident response (60%), freed-up staff capacity (58%), more time to address serious cases (55%) and error elimination (47%).

“When most of us started in IT, hardware was extremely expensive and the work of an IT administrator was relatively cheap,” said **Martin Haller, CEO at PATRON-IT**, one of ZEBRA SYSTEMS' partners for N-able solutions, at the conference. “Today, hardware can be acquired at a reasonable cost, while labor is expensive, and with the arrival of the NIS-2 directive it will become even more expensive, while the availability of IT administrators on the market will worsen further. In this situation, automation is one of the key tools for increasing productivity and maintaining a high level of IT security for customers.”

Article author: ZEBR.ai editorial team

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