--- title: "GFI Software introduces GFI HelpDesk, a new product for efficient customer support management — ZEBR.ai" description: "The new solution expands the range of products available under the GFI Unlimited model" url: "https://zebr.ai/en/blog/gfi-software-introduces-gfi-helpdesk-a-new-product-for-efficient-customer-support-management" markdown_url: "https://zebr.ai/en/blog/gfi-software-introduces-gfi-helpdesk-a-new-product-for-efficient-customer-support-management.md" language: "en" published: "2020-08-18T07:52:23+00:00" alternates: cs: "https://zebr.ai/cs/blog/gfi-software-uvadi-gfi-helpdesk-novy-produkt-pro-efektivni-rizeni-zakaznicke-podpory.md" sl: "https://zebr.ai/sl/blog/gfi-software-predstavlja-gfi-helpdesk-nov-izdelek-za-ucinkovito-upravljanje-podpore-strankam.md" sk: "https://zebr.ai/sk/blog/gfi-software-uvadza-gfi-helpdesk-novy-produkt-na-efektivne-riadenie-zakaznickej-podpory.md" hr: "https://zebr.ai/hr/blog/gfi-software-predstavlja-gfi-helpdesk-novi-proizvod-za-ucinkovito-upravljanje-korisnickom-podrskom.md" sr-Latn: "https://zebr.ai/sr-latn/blog/gfi-software-predstavlja-gfi-helpdesk-novi-proizvod-za-efikasno-upravljanje-korisnickom-podrskom.md" bs: "https://zebr.ai/bs/blog/gfi-software-predstavlja-gfi-helpdesk-novi-proizvod-za-efikasno-upravljanje-korisnickom-podrskom.md" sq: "https://zebr.ai/sq/blog/gfi-software-prezanton-gfi-helpdesk-nje-produkt-te-ri-per-menaxhimin-efektiv-te-mbeshtetjes-se-klienteve.md" fr: "https://zebr.ai/fr/blog/gfi-software-lance-gfi-helpdesk-un-nouveau-produit-pour-une-gestion-efficace-du-support-client.md" es: "https://zebr.ai/es/blog/gfi-software-presenta-gfi-helpdesk-un-nuevo-producto-para-la-gestion-eficaz-de-la-atencion-al-cliente.md" de: "https://zebr.ai/de/blog/gfi-software-stellt-gfi-helpdesk-vor-ein-neues-produkt-fuer-effizientes-kundenservice-management.md" pt-BR: "https://zebr.ai/pt-br/blog/gfi-software-lanca-gfi-helpdesk-um-novo-produto-para-a-gestao-eficiente-do-suporte-ao-cliente.md" pl: "https://zebr.ai/pl/blog/gfi-software-wprowadza-gfi-helpdesk-nowy-produkt-do-efektywnego-zarzadzania-obsluga-klienta.md" it: "https://zebr.ai/it/blog/gfi-software-presenta-gfi-helpdesk-un-nuovo-prodotto-per-una-gestione-efficiente-dell-assistenza-clienti.md" nl: "https://zebr.ai/nl/blog/gfi-software-introduceert-gfi-helpdesk-een-nieuw-product-voor-efficient-beheer-van-klantenondersteuning.md" hu: "https://zebr.ai/hu/blog/a-gfi-software-bemutatja-a-gfi-helpdesk-et-az-ugyfeltamogatas-hatekony-kezelesere-szolgalo-uj-termeket.md" ro: "https://zebr.ai/ro/blog/gfi-software-lanseaza-gfi-helpdesk-un-produs-nou-pentru-gestionarea-eficienta-a-asistentei-pentru-clienti.md" tr: "https://zebr.ai/tr/blog/gfi-software-musteri-desteginin-etkin-yonetimi-icin-yeni-urunu-gfi-helpdesk-i-sunuyor.md" id: "https://zebr.ai/id/blog/gfi-software-memperkenalkan-gfi-helpdesk-produk-baru-untuk-pengelolaan-dukungan-pelanggan-yang-efisien.md" --- [Home](https://zebr.ai/en/) [Blog](https://zebr.ai/en/blog) GFI Software introduces GFI HelpDesk, a new product for efficient customer support management # GFI Software introduces GFI HelpDesk, a new product for efficient customer support management [GFI Software](https://zebr.ai/en/blog?tag=gfi-software) [helpdesk and ticketing](https://zebr.ai/en/blog?tag=helpdesk-and-ticketing) [press release](https://zebr.ai/en/blog?tag=press-releases) The new solution expands the range of products available under the GFI Unlimited model 18/08/2020 · 2 min read · ZEBR.ai editorial team *The new solution expands the range of products available under the GFI Unlimited model* **PRAGUE, August 18, 2020** – [**GFI Software**](http://www.gfi.com/)**,** a provider of security solutions for enterprise networks, has introduced **GFI HelpDesk**, a solution that enables businesses and organizations to manage customer support processes more efficiently, including ticketing, case management, knowledge base creation, and customer interaction through various communication channels. GFI HelpDesk is also available as part of the **GFI Unlimited** licensing model. Today, organizations most often use shared mailboxes such as for customer support, which reduces their ability to respond quickly to customer requests, lowers help desk team productivity, and prolongs request resolution. With GFI HelpDesk, customers can submit requests not only via email, but also through chat or another communication application, and track their status. Help desk staff can view the request, enter it into the system, assign it, and ultimately close the ticket. Support teams can create rules for automatic responses or ticket routing based on their content, request type, customer type, etc. GFI HelpDesk provides a complete history of customer interactions – including the number of visits, orders, sales history, and searches on the help desk page, all in real time. The solution also comes with a comprehensive set of standard and customizable reports that provide an accurate overview of customers, products and services, and support quality. “GFI HelpDesk is a great addition to our communication and security solutions,” said **Dan Beer, CEO of GFI Software**. “We continuously strive to improve our products and introduce new ones in order to provide maximum value to our customers. The new product perfectly complements, for example, the Kerio Connect email application and the GFI LanGuard security solution.” The new solution with a complete set of help desk features is available both separately and as part of the **GFI Unlimited** model, which now provides 10 products for a single licensing fee. More information at . 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