The cloud automation platform enables MSP providers to streamline service billing, reduce complex processes and maximize revenue
PRAGUE, October 3, 2023 – Acronis, a global leader in cyber protection solutions, announced the availability of Acronis Advanced Automation, a platform that enables the automation of routine administrative tasks. It is built on the experience and demand of MSP resellers for more efficient and simplified processes and services, while helping them transition from the break-fix model to subscription-based cloud services that require a new approach to account and contract management.
Complex processes are one of the biggest challenges for MSP providers, now encompassing administration related to product innovation, delivery models and the creation of value-added services. Acronis Advanced Automation is a solution for small and medium-sized MSP providers that need to simplify and streamline their operations. With centralized service control and management, staff productivity monitoring and automated billing, MSPs using the Acronis automation platform gain a complete overview of all contracts, deliveries, tickets and work activities in order to maximize revenue and increase customer trust.
“Automation is one of the key trends in today’s IT industry, and Acronis offers a product that enables MSP companies to automate their operations and make more informed decisions. Whether they are new MSPs or advanced service providers, Acronis Advanced Automation will help everyone gain control and further develop their service management,” said Patrick Pulvermueller, CEO of Acronis. “It is another component of the Acronis Cyber Protect Cloud solution that expands support for MSP customers and their businesses.”
Advanced Automation offers MSP businesses robust opportunities for business growth, including error-free invoicing and billing, an integrated service desk, automated time tracking and support for subscription service models. These features enable them to:
- Increase efficiency: Advanced Automation helps MSPs streamline workflows, automate repetitive tasks and reduce manual activities, allowing them to focus more on higher-value activities.
- Eliminate process barriers: Advanced Automation significantly simplifies support for services built on a subscription model.
- Increase productivity: Advanced Automation provides a unified platform for managing customer data, tickets, projects and billing, enabling MSPs to save time and effort for faster and more efficient service delivery.
- Increase customer and employee satisfaction: Better management of customer interactions and faster responses to their requests lead to greater customer satisfaction.
- Increase profitability: Advanced Automation automates processes and reduces the need for manual activities, enabling MSPs to improve their operational efficiency and profitability.
Acronis Advanced Automation is available to Acronis MSP partners as well as anyone starting to provide managed services. For more information, visit: https://www.acronis.com/en-eu/products/cloud/cyber-protect/automation/
Article author: ZEBR.ai editorial team
