Linka bezpečí, a telephone crisis helpline for children and young people up to the age of 26, has deployed and successfully uses Kerio Connect, an email server solution for companies and organizations. Thanks to the new solution, it has streamlined email communication and reduced operating costs. The Linka bezpečí organization handles a relatively intensive volume of communication; in 2017 alone, its staff received a total of 151,421 calls, 2,827 inquiries were submitted to the email counseling service, and 2,017 chats took place. Since its establishment, the organization had used an external provider to operate its email services, but it had long struggled with insufficient mailbox capacity. Due to the high costs requested by the provider for increasing data capacity and certain other issues with email operation, the idea of operating its own mail server eventually emerged.
Linka bezpečí, z.s., is a nationwide telephone crisis helpline for children and young people up to the age of 26, operating on the single European number 116 111. The mission of Linka bezpečí is to provide high-quality and easily accessible assistance to children, students, and everyone acting in their best interests. It helps resolve demanding life situations as well as everyday worries and problems. It provides crisis intervention and counseling to clients throughout the Czech Republic via telephone, chat, and email. In addition, it operates the Parent Helpline at 606 021 021, which anyone concerned about a child can contact. It also provides assistance through online services – email counseling and chat. Linka bezpečí, z.s. is accredited under the child social and legal protection system in the Czech Republic and is a member of the worldwide association of children's helplines, Child Helpline International (CHI). In fulfilling its mission, it provides crisis assistance social services. More information at www.linkabezpeci.cz.
Article author: ZEBR.ai editorial team
